Sales, Service, & Customer Relations: HS.51 : The Importance of Building Relationships (2,3) (PDF) | (PPT)
Positive human interaction is crucial to all aspects of our business and personal lives. Use this activity to strengthen the skill of building strong relationships.
Sales, Service, & Customer Relations: HS.53 : Beginning Conversations (1,2) (PDF)| (PPT)
Using the Locker Method contained in this LK Lesson, make the connection between establishing a good sales/service relationship with how to begin a new conversation.
Sales, Service, & Customer Relations: HS.103 : Developing a Service-Leadership Attitude (all,IA) (PDF) | (PPT)
Students will correlate the importance of a service-leadership attitude in the development of sales, service and customer relations in the horticulture industry. Have students utilize TM B to determine the four quadrants of leadership in relation to horticulture jobs. Review the behaviors from objective 3 as they relate to horticulture careers.