Electronic Communication: HS.55 : Components of the Communication Process (1,2,IA) (PDF) | (PPT)
Work through using non-verbal communication and the barriers that are associated with the absence of tone, inflection, and body language.
Electronic Communication: MS.44 : Getting Your Message Understood (2,3) (PDF) | (PPT)
Explain the importance of eliminating the barriers for others to understand your message - especially through electronic communication. This lesson lists techniques to overcoming many of the barriers.
Electronic Communication: MS.35 : Using Appropriate Language and Humor (all,IA) (PDF) | (PPT)
Discuss the importance of using appropriate language (Formal, Informal, No Slang or Abbreviations) in e-mails and other correspondence. Practice using appropriate language in an e-mail.