Customer Relations: HS.50 : Communicating with Customers (all,IA) (PDF) | (PPT)
When discussing customer service, identify techniques that improve communication, the importance of understanding customers nonverbal communication, and the steps to responding to customer complaints.
Customer Relations: AHS.48 : Developing Partners for Your FFA Chapter (all,IA) (PDF) | (PPT)
Develop meaningful relationships with community partners to increase their participation in chapter activities.
Customer Relations: HS.61 : Earning Trust (3) (PDF) | (PPT)
Correlate the key to effective customer relations is through building and the earning trust of the customer. This lesson provides strategies for building trust.