Ordering

You said,
“I’d like you to provide tracking on all items,”

Our response:
If we are supplied a valid email address at the time of ordering, the customer receives an email with a tracking number for shipments sent from our distribution center and our jacket supplier. We will also use the supplied email address to confirm your order. If you have not received an order confirmation within 24 hours of placing your order, please contact us via email at orders@ffa.org or phone at 1-888-332-2668.

You said,
“I’d like you to contact me quicker when there are issues with my order,”

Our response:
Provided that we are supplied with a valid email address at the time of ordering, you will receive an email confirmation within one business day of placing your order. If you have not received an order confirmation within one business day of placing your order, please contact us via email at orders@ffa.org or phone at 1-888-332-2668. If we are provided with a valid email address and/or telephone number we will make every attempt possible to contact you regarding any issues that we are aware of regarding your order. We are committed to advising you of any issues that arise with your order as soon as we are made aware.