Shop FFA Customer Service
Contents
- Ordering Options & Forms
- Jacket Fitting
- Payment Options
- Shipping and Delivery
- Online Ordering FAQ's
- Contact Us
If at anytime you do not find an answer, please contact our
Customer Service department at 1-888-332-2668.
Ordering Options
PHONE:
Call toll free 1-888-332-2668 between 7:30 a.m. and 5:30 p.m. Eastern Standard Time.
Please note Indiana now follows Eastern Daylight Savings Time
FAX:
Dial toll free 1-800-366-6556 [ Electronic/Printable Order Form (.zip) ]
(24 hours a day, 7 days a week)
MAIL ORDERS TO: [ Electronic/Printable Order Form (.zip) ]
National FFA Organization
Attn: Customer Service
P.O. Box 68960
Indianapolis, Indiana 46268-0960
E-MAIL:[ Electronic/Printable Order Form (.zip) ] Orders can be e-mailed to orders@ffa.org using the order form.
TRACKING ORDERS:
You can now track shipment of your orders online! The next time you place an phone, fax or e-mail order, provide your e-mail address to the customer service representative or completely on the forms. Once your merchandise is shipped , you will automatically receive an e-mail confirmation of your order shipment and tracking number from UPS. If you want to know where your package is during transit, visit www.ups.com,enter your tracking number and view the status.
Please allow a minimum of 24 hours for orders to be processed. Orders placed over weekends and holidays will be processed the next business day.
Jacket Fitting
Please follow the instructions and illustrations carefully! DO NOT GUESS! Official jackets CANNOT be returned, exchanged or credited. Ordering and Fitting instructions can be found HERE.
For online measuring calculator go to http://car.clemson.edu/prog/ffa/index.php
Order anytime from this web site or fax your order to 1-800-366-6556. If you need help with sizing click HERE or call 1-888-332-2668 – Monday through Friday between 7:30 a.m. and 5:30 p.m. Eastern Standard Time, or E-MAIL :Electronic/Printable Order Form (.zip) Orders can be e-mailed to orders@ffa.org using the order form. Domestic or Imported: All fabric is made domestically and then shipped for assembly. Domestically assembled jackets have a $10.00 per jacket charge which will be added to your order.
Select Jacket Size to Order and Personalize
Payment Option
All purchase orders must be paid within 30 days of receipt of the invoice. Accounts 90 days past due will be charged $5 per month late fee.
Online Purchase Orders
Online orders can now be processed using a valid Purchase Order number (PO). At registration you can indicate that you are an authorized chapter advisor, adding your chapter number and name. The customer service staff will then verify your information and you will receive an email indicating you now have Chapter Account status. This status allows you to use a PO at checkout, no credit card required. Please allow up to 5 business days to receive your updated status. You can make an order before your status has been verified, but you will have to use a credit card to make the purchase. NOTE: Orders made by PO must be sent to the chapter's "ship to" address on file.
Purchase Orders
Valid school purchase order numbers along with valid signature are accepted for fax, mail or phone orders.
- All orders being paid by P.O. will be shipped to the chapter's "ship to" address on file.
- P.O. number along with school name and advisor's name must be provided in the comments section
Credit Card Orders
Regular credit card orders will be processed and shipped to the address provided on the order form or provided to the customer service representative during phone orders.
Check Orders
Checks will be accepted for mail-in orders only. Checks must include a daytime telephone number. Please make checks payable to the National FFA Organization - DO NOT SEND CASH.
- Orders that are mailed in with a check must allow 3 additional business days for check processing.
- Check numbers can not be taken over the phone or online. Checks must be mailed with the order.
No C.O.D. orders.
FFA Gift Certificates
FFA gift certificates cannot be redeemed online or over the telephone. To redeem a FFA gift certificate please mail in your certificate along with the order or you may use a gift certificate to pay an invoice (certificate must be mailed in with invoice)
Shipping & Delivery
UPS Order Tracking (www.ups.com)UPS tracking information is sent to the e-mail you provide when you register.
Shipping
All items are shipped by UPS ground service unless otherwise specified.
FFA will ship your order via UPS within 7-10 working days of receipt of your order if the item is in stock. If the item is not in stock, you will be notified via e-mail. Please note: Some factory & personalized items can take 4-8 weeks to deliver.
| Number of Business Delivery Days Including Shipping | Regular Delivery Off-Peak |
Rush Delivery | Additional Rush Fees |
| Non-personalized items | 7 days or less | 5 days or less | NA |
| Engraved Items | 14 days or less | 7 days or less | NA |
| Embroidered Items | 21 days or less | 14 days or less | NA |
| Jackets Regular/Custom | 21 days or less | 14 days or less | *$10.00 each |
| Drop ship items | 4-8 weeks | NA |
Shipping and Handling Charges
Shipping costs are determined by the total amount of merchandise purchased. Shipping and handling charges include order processing, packaging, handling and shipping. Fuel surcharges have been added to the total due to the continual rise in fuel costs. If we are shipping to two or more addresses, the shipping rates apply for each address.
Minimum Order Value |
Shipping/Handling/Fuel Charge |
Expedited Shipping/Handling Charges and Fuel Charges |
| below $25.00 | $7.50 | $15.00 |
| above $25.01 | $10.00 | $20.00 |
| $50.01 | $15.00 | $30.00 |
| $100.01 | $18.00 | $35.00 |
| $150.01 | $21.00 | $45.00 |
| $200.01 | $24.00 | $50.00 |
| $300.01 | $35.00 | $75.00 |
| $500.01 | $55.00 | $125.00 |
| $750.01 | $75.00 | $150.00 |
| $1,000.01 | $95.00 | $200.00 |
| $2000.01 | $150.00 | $300.00 |
| $3,000.01 | $200.00 | $400.00 |
Emergency Rush Service Fee: Official Jackets
For jackets needed earlier than the schedule provides, an emergency rush service may be available. Because of the additional expense incurred by interrupting the production schedule and the necessary administration to coordinate the request between FFA and the jacket factory, a $10.00 per jacket fee will be added for each jacket needed in less than three weeks, plus expedited shipping and handling fees. This fee will not be charged if we cannot meet your requested delivery date.
Frequently Asked Questions
Introducing “Shop FFA,” the new FFA online store.
FFA listened to what you had to say and incorporated some great new features that will streamline your online shopping experience – features such as advanced search capabilities, e-mail itemized order confirmation, order status and online purchase order payment. All you have to do is register at www.ffa.org/shop to begin shopping the quick and easy way – 365 days a year.
Why do you have to register for “Shop FFA”?
Registering with “Shop FFA” will bring together all of your account information so you can look back at what you have ordered before while you keep track of new items in your shopping cart.
If you order the same items every year, you will love this feature! The new FFA shopping cart will hold your items until you purchase or delete the items in your cart. When your order is complete, you will submit your order with one click.
It couldn't be easier. As always, if you have questions or need online support for “Shop FFA,” you can call a National FFA Customer Service Team Member who will be happy to answer any of your questions.
Do I need a username and password?
Yes – and to keep it simple, your username will be your full e-mail address, and you will determine your own password.
Is My Online Purchase Secure?
It is very important to us that our customers feel secure about their purchases. Our web site is secured with the “Secure Socket Layer Protocol” (which is denoted in the web address with https:// and displays a lock or key on the bottom right hand corner of the internet browser.) This ensures that your information will not be intercepted by a third party. If you feel uncomfortable purchasing online, please purchase using our toll-free telephone number, 1-888-332-2668, or use a blank order form and fax your order to 1-800-366-6556, or mail in your order.
Why Should I Register Online?
Registration in our new online store is quick and easy. Registration will connect you to your account information, keep track of what you have shopped for before, and keep items in your shopping cart until you’re ready to check out, even if you have logged out of the store while you are still in the process of ordering. Support for the registration system can be obtained by contacting the National FFA Organization customer service center to report your problem.
Why Do You Need My E-mail Address?
Your e-mail address is the best way for us to contact you to verify that we received your order. We will also e-mail you if the item that you ordered is out-of-stock or discontinued.
Shop FFA® Promotional E-mails:
Shop FFA® now offers promotional e-mails to all customers who have elected to receive them. You may sign-up to receive promotional e-mails announcing sales, discounts and other fun events like the “Chapter Tee Shirt Contest” by visiting http://ffa.org /shop and clicking on "Join Our Email List" at the bottom of each page.
To Unsubscribe from Shop FFA Promotional E-mails:
Click on the unsubscribe link available at the end of each promotional e-mail received. A confirmation e-mail will be forwarded to your registered e-mail address upon removal from the list.
How Will I Know That My Privacy Is Guaranteed?
The National FFA will take every step possible to ensure your privacy. The FFA server automatically recognizes IP addresses and actions of FFA customers. FFA uses this information to improve web pages and gauge performance. FFA will not sell or share your information with any outside source. FFA will not contact you by phone unless there is a question on your order. To review the National FFA Organization’s full privacy policy, please visit: http://www.ffa.org/index.cfm?method=c.Privacy.
FAQs
Who Do I Call For Information?
To inquire about or modify a previously placed order, ask about the content of a single invoice or speak
to a customer service representative, please contact: FFA Customer Service Center 1-888-332-2668.
What Is Your Return Policy?
FFA® will replace, exchange or give credit for any non-personalized item up to 90 days after the date of purchase. FFA will replace, exchange or give credit for any non-personalized item up to 90 days after the date of purchase. If you need to return an item or items, simply use the ARS label included in your shipment.
Follow These Simple Steps!
- Each package will have a form with return information on the back of it.
- Please complete the required information.
- Carefully re-pack the merchandise and include a copy of the invoice or packing slip with the return information.
- Affix the address label provided with the return information.
- Drop off the package at a UPS drop box or ship from any UPS shipping location.
- Pay nothing up front for postage. FFA will deduct a return fee of $8.55 from your refund, exchange or merchandise credit. If you are exchanging the item due to an error on our part, the service is free.
- If merchandise was damaged in transit, save the original packaging and notify our customer service department immediately at
1-888-332-2668.
PLEASE NOTE: OFFICIAL FFA® JACKETS ARE NOT RETURNABLE OR REFUNDABLE.
The official FFA® jacket is a personalized item and cannot be returned or replaced. A new jacket must be ordered for jackets that are ordered too small, too large or lettered incorrectly by the advisor, student or parent.
Can I have An Official Jacket Re-lettered?
FFA® continues to provide the service of changing jacket lettering. Only the front of official jackets can be re-lettered. Re-lettering orders will be processed on a first-in, first-out basis. Some older jackets made of lighter material cannot be re-lettered and will be returned to you at no charge. To have a
jacket re-lettered, please send the jacket along with your name, address, chapter name, chapter number, advisor name, a description of what needs to be re-lettered and payment to the following address:
Universal Lettering
Attn: FFA Jacket Re-lettering
321 W. Ervin Rd
V an Wert, OH 45891
Re-lettering jacket charge is $24.00 per jacket. Make checks payable to Universal Lettering or include credit card information with lettering instructions. All lettering orders must be pre-paid.
I Am A Past FFA Member. Can I Order An Official Jacket As A Keepsake Item?
The official FFA® jacket can only be ordered and worn by current FFA® members. We do offer additional FFA® apparel and merchandise that can be worn or displayed to show your support of FFA®.
Where Do I Order My FFA Class Ring?
FFA® class rings must be ordered through Herff Jones® at 1-800-473-2895 ext. 112 or online at www.herffjones.com
Do I Have To Pay Sales Tax?
Virginia residents must pay sales tax. All other states are exempt.
Do You Accept International Orders?
Sorry, we are not able to accept international orders.
FAQS About Engraving
Can I select the font for the engraving?
No, National FFA has a predetermined font and all engraving is done in capital letters.
How do I know how many lines and characters per line for the various awards, plaques and trophies?
This information is provided in each of the product descriptions; it is important that you adhere to the stated number of lines and characters to ensure accurate and prompt service. If you have any questions please call customer service at 1-888-332-2668.
How much time do I need to allow for engraving?
It depends on the quantities ordered; please refer to the delivery schedule in Shipping and Delivery Options.
Contact Us
National FFA OrganizationAttn: Customer Service
P.O. Box 68960
Indianapolis, Indiana 46268-0960
Phone: 1-888-332-2668
Fax: 1-800-366-6556
E-Mail orders@ffa.org
Inquire about the financial status of your account or payments.
888-332-2668, request Accounting.
Customer Service
If you have an idea for improvements, need to escalate a situation or wish to make a complaint, please contact the customer service team leader, Sheridan Gilchrist, or by phone at 317-802-4270. If she is not available, please leave a voice message; your call will be returned as soon as possible. The FFA customer service team is eager to serve you and resolve any issues you may have.